Customer Service
Greetings Puzzlers!
Let's talk about the "Stave experience". I feel that it's more than getting the puzzle from our hands to your hands. We're trying to get you to connect with us—the puzzle doer with the puzzle maker. When you open the box, pull out the special pieces, examine every unique cut, fall into our traps, then tap the pieces together in triumph, we`ve got to believe you feel connected to the devilish individual who created this entertainment for you. That's what Stave is all about.
When you're paying this kind of money for a puzzle, you want to have the ultimate jigsaw experience, so be sure to call us so we can roll out the verbal red carpet and cater to your puzzle fantasies. That's part of Stave, too.
Stavishly yours,
Steve
If you have any questions,
don't hesitate to:
• Call us at (802) 295-5200
• Fax us at (802) 295-5482
• Email us at: info (at) stave.com
• Hours: Monday–Friday, 8 a.m. to 5 p.m. EST.
• To check the status of an order — placed on the web or otherwise — please call us.
• Frequently Asked Questions
• Click here to get a paper Stave Catalog and/or to sign up for our email newsletter.
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Broken or lost puzzle pieces
If a piece falls off the side of the boat, or your cat gets a hold of one, we can actually craft replacement pieces, for $85 per piece. Send us all the surrounding pieces, along with the name of the puzzle, and the title of the print, or a copy of the print, and we`ll cut a new one.
